Thank you for your interest in Sakura Soaps! My goal is to ensure complete satisfaction with the process and the product we provide. should you have any question or concern whatsoever, please do not hesitate to contact us. Your feedback is greatly appreciated and welcomed.

One of the great benefits of buying from a small business is the ability to request a custom order. Custom or made to order requests have their own requirements or rules upon request; based on quantity, type of service, time frame, ingredients availability, etc.


For payment we accept direct checkout, PayPal or Etsy Cards. Credit cards are processed through Etsy and we do not have access nor retain your financial details. Just so you know, you do not need a PayPal account to use this method of payment.

Should you need to cancel your order, please contact us directly in that situation; we can cancel an order as long as we haven't actually shipped it which is usually the same or the next day.

Coupon codes are not allowed for already discounted prices or during sale events. We are not responsible for forgotten coupon codes. If there is a problem with a coupon code, do not submit your order, contact us to better assist you. Prices and/or coupon codes may change at any time without notice.

All residents in the State of Florida will be charged with applicable sales tax.


We ship via USPS. Most of the packages go regular First Class Mail and Priority Mail.

Each listing has estimated shipping processing days. During the holidays and other busier times, this process could take up to 7 business days. If you would like a rush order, or want us to hold your order, let us know! If a package is not delivered or is returned due to insufficient or incorrect address, purchasers are responsible for all costs to re-ship the package.

Additional Services - If you want insurance added to your package, just let us know and we will add that to the shipping charge. We try our best to reduce costs on shipping and/or handling, and we usually recycle shipping materials such as paper, foam peanuts, or other. If you want to add an extra protection to your order such a box instead of a padded envelope, or other protection that you want to add to your shipment, contact us to create a listing with special packaging, handling, or shipping costs that are accurate for these additional services.

Damage - After your package leaves our possession, we are no longer responsible for how it is treated. If by chance your package is damaged, please let us know.


Once orders are processed and shipped, we cannot cancel or accept returns, but if there is a problem or if we have made an error, please contact us and we will do our very best to resolve it.

If a package is not delivered or is returned due to insufficient or incorrect address, purchasers are responsible for all costs resulting to re-ship the package. We are not responsible if customer refuses to pay any custom charges and package is sent back to us.

All sales are final.


All the product descriptions are intended to be as reference only. The statements made under our shop have not been evaluated by the FDA. Our products are not intended to cure, treat, or prevent any disease or condition, the use of the products is under the responsibility of its user.

Customers, please always read the description of the product you are buying to avoid any allergic reaction to its components.

Allergies or Adverse Reactions - An allergy or an adverse reaction may trigger at any time without being a problem in the past. I suggest to try any product on a small area first and then use it on a large area to be sure there are no reactions on your skin.

All soaps (even commercial) are made using Sodium Hydroxide (NaOH) and/or Potassium Hydroxide (KOH) better known as Lye. If there is no lye in the beginning of the process, there is no soap. After the chemical reaction between the lye and oils have been concluded, there is no lye left in a well balanced finished soap bar.

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